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Hydeline.com allows for one return or exchange without any additional fees. However, any subsequent returns or exchanges will be subject to a 20% restocking fee. Faulty items are eligible for free returns and exchanges. The refund service lasts for 30 days from the date of delivery, except for items sold in the Premium Outlet collection, which have a 7-day return service. Custom Made Furniture orders are covered under the 30-day return service, but cancellations and returns may be subject to a 15% cancellation fee. To initiate a return, customers must contact Hydeline USA through Live Chat, Phone, or Email and provide a receipt or proof of purchase. Refunds are typically processed within 7 business days of the request date or when the return is picked up and inspected.

Hydeline Free Shipping

Hydeline USA goes the extra mile by offering free white glove delivery for all their products. This means that customers can enjoy a hassle-free delivery experience, with their furniture being carefully handled and set up in their desired location. To further enhance customer convenience, Hydeline USA offers free shipping to delivery addresses within the USA. However, it's important to note that some addresses in very remote areas or urban locations may be subject to additional charges.

Hydeline Shipping Policy

All of the items are offered with free shipping to delivery addresses within USA (selected areas). In-stock items usually ship within 2 to 5 business days, and made-to-order products typically take 14-16 weeks to arrive. Premium white glove delivery service is available, and additional charges may apply for remote or urban areas with limited access. Shipping is not available to P.O. Boxes.